Training AI Model
Rezo leverages Machine Learning to capture, transcribe and reveal insights from customer interactions across all channels – emails, chats and voice. Rezo directly integrates with existing CRM, processes every interaction and an AI model is trained using this data.
Rezo has a powerful analytical engine that track compliance adherence in real time to avoid expensive penalties. It also tracks team’s behavioural patterns, tone and overall sentiment of the interaction. In addition, it also helps identify the training needs for the team.
Business and Operational Insights
Leveraging the score post the tone analysis, behavioural pattern and process adherence, Rezo predicts an Efficiency Score and Customer Satisfaction Score. Rezo also provides a detailed dashboard with score card. Alerts for multiple escalations by the customer, churn signals and dis-satisfaction can also be set for appropriate action.