Identify Repetitive Tickets
From your customer tickets, we help you identify the most repetitive tickets and automate them end-to-end. These tickets can be queries around refunds, order status, password resets or any other category.
Training AI Model
Rezo leverages historical customer interaction to train the AI model. Rezo was built with Artificial Intelligence in its core and incorporates machine-learning, natural language processing, predictive analytics, feedback mechanism and other propriety algorithms — to automate enterprise workflows.
Mapping Back-End for Query Resolution
Our solution engineers will help identify the right API’s to respond automatically and make the system live in no time. Rezo already have pre-built API’s for popular back-end systems.
Auto-Assist Switched On
When the model accuracies reach a 95% confidence threshold for each customer category, Auto-Assist model is switched on and Rezo automatically starts responding to customers on behalf of the brand.