WHAT WE DO.
Rezo is an AI powered platform that requires little human intervention and integrates across all channels – emails, social media, chats. Rezo simplify workflows by performing many of the time consuming, manual tasks which humans are unable to perform at the speed and scale required for efficient and effective customer interactions
- Entirely cloud based – Rezo is a cloud based solution
- Master Knowledge Base – Ingest your entire business language and remembers it all
- Organising Tickets – Rezo helps organise, prioritising and routing the tickets
- Automate Repetitive Queries – Instantly reply answers to most commonly asked questions
- Reduce Average Handling Time – Auto response and suggestive response add speed to the resolution time
- Delight Customers and Employees – Ease agents pressure and concentrate on offering the best experience to customers
HOW IT WORKS.
Rezo was built with Artificial Intelligence in his core and incorporates machine-learning, natural language processing, predictive analytics, feedback mechanism and other propriety algorithms — to automate enterprise workflows. It analyses incoming messages, predicts meta-data, routes cases, provides agents with accurate suggestions and automates responses.
OUR CUSTOMERS LOVE US.
Rezo is a new-age smart ticketing solution, supporting customization to suit internal business cases like reading from Kinesis, triggering dynamic code. At the same time, Rezo is able to provide us the barebones functionality that comes with the most popular ticketing tools available commercially. Their development turnaround time is in days vs months for most existing solutions. We are extremely happy to be using Rezo and have implemented 10+ processes to drive productivity with smart dispatch.
“We want to serve students and professionals better every day, which means a faster turnaround time for the queries. Rezo.ai’s smart engine not only helped us respond faster, but helped us identify and improve areas which impacts our customers the most.”
“rezo.ai is a great solution for any customer driven team. It has helped my team to identify the top customer related concerns, thru which I can action the repetitive concerns in the form of help articles.”