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In development: the next generation of the platform
- In-house fine-tuned LLM — a model fine-tuned on open weights, deployed on Rezo cloud for the Voice AI use case
- Real-time spoken language identification — automatic detection of the caller's language during live conversations
- DIY platform — bot standardization — a self-serve platform enabling standardized bot development
- Low-latency bots — reducing response times in live interactions
- Real-time event-based bots — bots that trigger and respond to events as they occur
- Multi-format, multi-file RAG — retrieval-augmented answers drawn from multiple file types and sources
Faster, cheaper, always on
- Uninterrupted call handling — automatic failover and dual servers keep calls running through releases and outages
- Leaner database operations — smarter write handling cut load sharply and avoided a costly server upgrade
- Reduced cloud spend — bot servers now start and stop automatically on schedule instead of running 24/7
- Stronger deployment governance — every bot launch tracked stage-by-stage with clear ownership
Trust, certified
- SOC 2 Type II achieved (January 2026) — an independent audit validating our controls across all five trust principles: security, availability, confidentiality, processing integrity, and privacy
- ISO 42001 achieved — one of the first certifications globally for AI management systems, verifying that our AI is developed and operated under a formally governed framework
- Certification portfolio expanded — ISO 9001 achieved for quality management, while ISO 27001 (information security) and ISO 27701 (data privacy) certifications were successfully renewed through surveillance audits
- Enterprise security strengthened — penetration testing completed across all AI models, networks, and dashboards; encryption enabled on all databases; endpoint protection deployed on every company device
- Org-wide phishing simulation completed — with a follow-up exercise next month to measure improvement in employee vigilance
Reliability and cost discipline at scale
- 99.4% ticket SLA achieved on 12×7 support — delivered while effectively managing limited manpower and operational resources
- Microsoft Fabric onboarding completed — POC successfully concluded, with implementation now underway across multiple bots to enable unified data integration, analytics, and reporting
- Infrastructure optimised for cost and uptime — automated VM start/stop scheduling to reduce operational costs, and telephony load balancing to improve call distribution and reliability
- Enterprise security posture strengthened — device management, access controls, and data protection measures implemented, with key support for the organisation's certification and audit initiatives
- Speech services costs reduced significantly — discounts secured on speech-to-text and voice services, improving operational profitability
Delivery that earns client trust
- Retained an at-risk vernacular voice bot deployment for CMI — with ticket registration at 25–30% during peak season and a one-week remediation deadline from the client, the team conducted a call-level analysis in collaboration with the Linguistics and CS teams and implemented targeted fixes, raising registration to 50–55%+ and overall Tamil and Bengali success rates from 55% to 75%+. The client is now evaluating an expansion to additional languages
- Successfully converted a POC to a LIVE account, earning three additional campaigns
- Standardised project governance across the organisation — unified templates for SOWs, project plans, UAT feedback, and risk logs now provide clients greater visibility into project progress, timelines, and closure
Growing the team, improving the experience
- Paternity leave doubled — increased from 7 to 14 days under the revised leave policy
- Team expansion continues — 4 new hires onboarded, 2 employees converted to full-time, and 1 offer released
- Talent and compliance operations advanced — intern progress reviews and leadership KPI updates completed, alongside DSC operationalisation and new ESIC enrolments
Strengthening Rezo.ai's market presence
- Young Innovator campaign executed — a brand-awareness initiative introducing the DIY platform to a broader audience
- Media coverage secured in ET CIO — positioning Rezo.ai prominently within enterprise technology media
- Media coverage secured in Financial Express — extending the brand's reach across mainstream business publications
- Official Instagram presence launched — establishing a new channel to build brand reputation and engagement
Get featured in the next issue
- What to send — your team's highlights, wins, and milestones. Big or small: if it moved the needle, we want to hear about it
- How to get featured — talk to the Marketing team and we'll shape your month into a story
- Deadline — the 25th of every month