CONVERSATIONAL WHATSAPP.

Data for Training

 To enable a Conversational AI engine over WhatsApp, Rezo would need the historical chat interaction data. If you are getting started, Rezo team could help you with a structure to collate data, train and deploy an AI engine.

Backend Engine

Our solution engineers will help identify the right API’s to respond automatically to the data coming over WhatsApp channel. Engineers will tie the AI engine with the back-end API’s and help system can go live in no time.

Transforms Customer Experience

The Conversational AI powered WhatsApp bot is capable to revert to all sort of customer queries – pre-sales, post sales, etc. In fact, it can handle end-to-end over 90% of conversational traffic and does a handover to the team wherever required.

Benefits

Immediate Resolution

Seamlessly connects to the back-end systems to provide immediate end-to-end resolution to the customer queries.

24 x 7 Availability

The AI engine reverts to queries in real time and is available 24 x 7.

Elevate Customer Experience

The combination of automation through AI and handover to human agents has drastically elevated the customer experience.