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Latest Blogs

Customer Experience
March 12, 2024
Contact Center vs Call Center
Contact centers handle multiple communication channels, while call centers focus on phone interactions.
Rezo
5 Minutes
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Contact Center Performance
March 4, 2024
How to Automate Contact Center Workflow
Automating Contact Center Workflow: Streamline Operations & Boost Efficiency
Rezo
7 Minutes
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Customer Experience
February 23, 2024
Tips to reactivate dormant customers
From finding out customer pain point to offering personalized solutions, check out our top 9 tested tips to reactivate dormant customers.
Rezo
7 Minutes
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Customer Experience
February 20, 2024
Customer Experience Trends to Watch in 2024
From AI automation to increased focus on customer loyalty, CX industry is to witness a lot of advancements in 2024.
Rezo
5 min to Read
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Automobile
February 14, 2024
AI in Automotive Industry: Use Cases & Benefits
AI is revolutionizing automotive safety and personalization, fundamentally reshaping transportation.
Rezo
5 Mins to Read
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Contact Center Performance
February 7, 2024
Inbound vs Outbound Call Centers: What fits your Business?
Inbound call centers handle customer requests while outbound calls are made to promote services/ products.
Rezo
9 Minutes
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Contact Center Performance
February 2, 2024
What is a Cloud Contact Center
Cloud Contact Centers have transformed the way businesses engage with their customers.
Rezo
6 mins to Read
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Customer Experience
February 2, 2024
How to Reduce Customer Churn
Customer churn refers to the rate at which customers stop doing business with a company over a specific period.
Rezo
5 mins to Read
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Customer Experience
January 22, 2024
How to Effectively Schedule and Manage Appointments?
Providing an effective appointment booking facility can not only reduce your agents workload but also improve the customer experience
Rezo
6 mins to Read
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Contact Center Performance
January 16, 2024
How to Improve Contact Center Agent Performance
With call center quality assurance, you can ensure a great customer experience while offering your agents with the right resources to do their job.
Rezo
6 mins to Read
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Banking & Finance
January 2, 2024
Different Types of Debt
Debt is a concept that affects individuals and businesses alike. It is essential to understand the different types of debt to make informed financial decisions.
Rezo
5 Mins to Read
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Collection Efficiency
December 4, 2023
Top 15 Debt Collection Strategies
Debt collection can be a challenging process, but with the right strategies in place, you can streamline operations, increase your success rate, and maximize your return on investment.
Rezo
4 Mins to Read
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Conversational AI Blogs

Conversational AI
June 13, 2023
Why Conversational AI in Banking is the Future: A CXO’s Guide
AI in banking: The Covid-19 epidemic has increased the tendency of people using a smartphone app
Manish Gupta
10 min to Read
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Conversational AI
March 29, 2023
Make your Contact Strategies Smart with Rezo’s Conversational AI Solutions
Nowadays, many companies are switching to modern contact centers enabling AI-bots for lead...
Rezo
4 min to Read
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Conversational AI
March 26, 2023
Boost your Marketing Game with Conversational AI in a Post-Cookies World
Google has announced that it will phase out the usage of third-party cookies in Chrome by the end of 2024...
Rezo
8 min to Read
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Conversational AI
March 23, 2023
Top Conversational AI Trends in 2023
If we say AI is the future, that is undoubtedly not an understatement. AI is making digital life easier...
Rezo
6 min to Read
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Conversational AI
March 2, 2023
What are Chatbots: Benefits, Use Cases, How does Chatbot Work
AI powered Chatbots are the future of customer support services. From small to big, every organisation...
Rezo
8 min to Read
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Conversational AI
February 13, 2023
How Conversational AI is Helping Brands in B2B Marketplace
Conversational AI is one of the breakthrough advancements of Artificial Intelligence, especially for B2B...
Rezo
9 min to Read
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Data Analytics Blogs

Data Analytics
May 21, 2024
A Comprehensive Guide to Data-Driven Decision-Making
Explore the importance of data-driven decision-making in contact centers, where insights from customer interactions can revolutionize the way you approach service and efficiency.
Rezo
5 Minutes
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Data Analytics
July 20, 2023
What is CSAT, How to Measure and Improve It
Have you ever wondered, while buying a certain thing you always recall a certain brand. This happens...
Rezo
8 min to Read
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Data Analytics
June 22, 2023
5 Key Features of Rezo’s Conversational AI and Analytics Platform
Conversational AI and analytics platforms have become increasingly popular tools for the banking sector...
Rezo
10 min to Read
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Data Analytics
June 19, 2023
Get Ahead of the Competition with Rezo.ai’s Predictive Analytics for Banking
In today’s fast-paced and competitive banking industry, banks are always looking for ways to stay ahead...
Sarthak Ladhani
6 min to Read
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Generative AI Blogs

Generative AI
December 31, 2024
AI in India: Why Startups Getting Global Attention | Report
Explore how Generative AI is transforming industries worldwide, with India rising as a key player. Discover the factors driving India's AI growth, from its strong tech ecosystem to high adoption rates and government support.
Rezo
5 minutes
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Generative AI
September 9, 2024
A to Z Glossary: Simplifying the Complex World of Artificial Intelligence
Navigating AI, ML, and automation can feel like a foreign language. Our AI glossary simplifies key terms, making these concepts easy to understand.
Rezo
10 Minutes
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Generative AI
October 12, 2023
What is Generative AI and How it Works?
Generative AI is one of the most cutting-edge and beneficial discoveries in artificial intelligence...
Rezo
6 min to Read
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Generative AI
September 8, 2023
Explore What is the Difference Between Generative AI and Predictive AI
Generative AI and Predictive AI are two subfields of Artificial intelligence that help businesses
Rezo
8 mn to Read
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Generative AI
August 31, 2023
40+ Generative AI Use Cases
Generative AI is one of the most valuable advancements in artificial intelligence. As per a report by...
Rezo
8 min to Read
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Generative AI
August 18, 2023
Language Model in Artificial Intelligence
Language model in artificial intelligence is one of the groundbreaking advancements in AI technology...
Rezo
6 min to Read
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