Consumer Durables
Service Operations That Scale With Demand.
Agentic AI for service requests, installations, warranty renewals and product discovery, with Decision Analytics revealing the drivers and cost of every contact.
Hear It Work
A Real Conversation, in the Customer’s Language.
Service request · Hindi
Customer: Fridge cooling nahi kar raha.
Rezo: Sorry to hear that. Your fridge is under warranty. I’ve booked a technician for tomorrow, 10 am to 12 pm.
Industry Challenges
Seasonal Peaks Arrive When Customers Need You Most.
Seasonal Demand Spikes
Summer and festive peaks overwhelm service desks.
Fragmented Journeys
Purchase, installation and service data sit in separate systems.
Missed Renewals
Warranty and AMC renewals lapse without timely reminders.
Where Rezo.ai Delivers Outcomes
Agentic AI and Decision Analytics Across the Customer Journey.
Service Requests
Issues logged and technicians scheduled in a single call.
Installation Scheduling
Delivery and installation slots coordinated automatically.
Warranty and AMC Renewals
Renewals secured before coverage lapses.
Product Discovery
Buyers guided to the right model and nearest store.