Hereinafter each of the entities mentioned above shall individually be referred to as “Company” or “We” or “Us” or “Our” or “Rezo” as the context may require and permit. If the context specifically requires Corrz Technosolutions Pvt Ltd has individually been referred to as “Rezo” also.
What information do we collect?
- Contact information: Name, email address, phone number, and other contact details you provide us.
- Call data: Audio recordings of your calls, Bot data, call transcripts, call metadata (date, time, duration, caller ID).
- Engagement data: Interactions with our AI systems, including sentiment analysis results and keywords identified from your calls.
- Technical data: Device information, browser type, IP address, and other technical data automatically collected during your interactions.
How do we use your information?
We use your information for various purposes, including:
- Providing and improving our contact center services: We use call recordings and transcripts to train our AI systems, analyze call quality and agent performance, and identify areas for improvement.
- Personalizing your experience: We may use your data to personalize your interactions with our AI systems and offer relevant support or information.
- Fraud detection and prevention: We may use your data to identify and prevent fraudulent activity.
- Analytics and reporting: We use your data to generate anonymized reports and statistics to improve our services and understand customer needs.
- Compliance with legal and regulatory requirements: We may use your data to comply with relevant laws and regulations.
Legal basis for processing:
We process your personal data based on the following legal bases:
- Consent: For certain activities, such as personalized engagement, we will obtain your explicit consent.
- Legitimate interest: We may process your data based on our legitimate interest in providing and improving our contact center services, detecting fraud, and generating anonymized reports. We always balance your privacy rights with our legitimate interests.
- Legal obligation: We may be required to disclose your data to comply with court orders, subpoenas, or other legal requirements.
How do we share your information?
We may share your information with the following third parties:
- Service providers: We may share your data with service providers who help us operate our contact center services, such as cloud storage providers and AI analysis platforms.
- Law enforcement: We may disclose your data to law enforcement agencies if required by law or to protect our legal rights.
How do we protect your information?
We have implemented various technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
These measures include:
- Secure storage and encryption of data.
- Access controls and role-based permissions.
- Regular security audits and penetration testing.
- Incident response plan and data breach notification procedures.
Your data subject rights:
You have the right to:
- Access your personal data.
- Rectify inaccurate data.
- Erase your data.
- Restrict the processing of your data.
- Object to the processing of your data.
- Receive your data in a portable format.
- Withdraw your consent at any time (where applicable).
To exercise these rights, please contact us through email: email@example.com
We retain your data for the minimum period necessary to achieve the purposes for which it was collected. We will then delete your data securely or anonymize it.
Cookies and similar technologies:
We provide easily accessible information via our Platform or on request. If You have any questions or requests related to this Policy or Your Personal Information, please contact us at the following contact details –
Corrz Techno Solutions (Rezo.ai)
Smartworks Corporate Park,
Tower A, 3rd floor, Sector 125, Noida,
Uttar Pradesh – 201303
Data Protection Officer (DPO)
Name: Vijay Chaudhary