Terms and Conditions
This document is an electronic record and is generated by a computer system and does not require any physical or digital signatures.
By electronic execution of the Service Order and accessing and using the Company Platform (as defined below) and Services (as defined below), you are agreeing to these terms of service (hereinafter referred to as “Terms of Service” or “ToS”) and concluding a legally binding contract with Corrz Technosolutions Pvt Ltd as may be mentioned under the Service Order.
Hereinafter each of the entities mentioned above shall individually be referred to as “Company” or “We” or “Us” or “Our” or “Rezo” as the context may require and permit. If the context specifically requires Corrz Technosolutions Pvt Ltd has individually been referred to as “Rezo” also.
For the purpose of this ToS (as defined below), the Company and you may individually be referred to as a “Party” and collectively as “Parties”.
Rezo has developed a proprietary interactive artificial intelligence platform (“Company Platform”), which provides multichannel conversational engagement automation services including but not limited to customer support, sales and marketing and responses to FAQs (to be referred to as “Services” as particularly detailed under each Service Order (as defined below) executed between the Parties.
The Company provides Services through a ‘software as a service’ (SaaS) model wherein the Company Platform is integrated to your online platform including but not limited to your website or your mobile application platform and/or social media channels/platforms as identified by you, in order to provide you with the Services (“Customer Platform”).
If you do not agree to be bound by all the conditions/terms enlisted in this ToS and the Service Order, please refrain from using the Platform and the Services.
Please note that any terms herein which are capitalised but have not been defined under this ToS, the same shall have the meaning ascribed to it under the Service Order, executed between you and the Company.
Updation Of Tos
“Access Credentials” means any user name, identification number, password, license or security key, security token, PIN or other security code, method, technology or device used, alone or in combination, to verify a person’s identity and authorization to access and use the Company Platform, and shall also include an employee/ user’s registered employee identification number, or their official e-mail address, as the case may be.
“Applicable Law” shall mean all laws, statutes, regulations, bye-laws, binding codes of conduct and guidelines, whether local, national, international or otherwise existing from time to time which are applicable to the person, act or activity in question.
“Authorized Users” means all Personnel (as defined below) authorized by you to access and use the Company Platform and Services by providing them Access Credentials through your authorized account to access the Platform.
“Service Order” shall mean the mutually agreed and executed agreement by the Parties, wherein, the Parties have agreed upon the commercial terms and conditions including but not limited to integration of Services with the Customer Platform, provision of the Services by the Company to you, your use of the Company Platform, payment of Service Fee (as defined below) by you to the Company, etc.
“Confidential Information” shall mean all information (whether in written, oral, or electronic or other formats) which relates to the technical, financial and business affairs, customers, suppliers, products, developments, operations, processes, data, trade secrets, design rights, know-how and personnel of each Party and its affiliates which is disclosed to or otherwise learned by the other Party in the course of or in connection with the ToS and the Service Order (including without limitation such information received during negotiations, site visits and meetings in connection with the Service Order) provided, that the discloser of such information treats such information as confidential and a reasonable person would consider such information to be confidential based upon the nature of the information.
“Customer API(s)” shall mean Application Program Interface(s) contained within the Hosted Services System of the customer and used to facilitate communications between Customer and company platforms and/or systems.
“Customer Data” shall mean all the data regarding your business, products, services or any data relating to Customer Platform provided by you for enabling the Company to provide the Services under this Terms of Service and the Service Order.
“Designated Bank Account” means the Company’s bank account as specified in the Service Order by the Company.
“Effective Date” shall mean the effective date of the Service Order executed by the Parties.
“End Users” shall mean the users of the Customer Platform.
“End User Data” means the personally identifiable information/data inputted by the End User on the Customer Platform and shared by you with the Company under this Terms of Service and the Service Order.
“Implementation” means integration of Company Platform to interact with Customer Platform to retrieve Data necessary for provision of Services and pass-through the Data to Rezo’s systems to facilitate the provision of the Services.
“Intellectual Property Rights” means any and all intellectual property rights whether registered or unregistered, and all applications for and renewals or extensions of such rights, including rights comprising or relating to: (a) patents, patent disclosures and inventions (whether patentable or not); (b) trademarks, service marks, trade dress, trade names, logos, corporate names and domain names, together with all of the goodwill associated therewith; (c) works of authorship, designs, copyrights and copyrightable works (including computer programs) and rights in data and databases; (d) trade secrets, know-how and other confidential information; and (e) all similar or equivalent rights or forms of protection.
“Term” shall have the meaning as ascribed to it under the Service Order.
The Company shall provide you the Services in accordance with the terms and conditions of the Service Order and the ToS. The particulars of the Services being purchased by you from the Company shall be detailed and specified in the Service Order executed between the Parties. The Service Order executed by the Parties shall be subject to and shall be governed by the terms and conditions of this Terms of Service. and will include (i) the particulars of the Services being provided. (ii) the compensation and billing method for the Services or Fees; and (iii) any other applicable terms and conditions as may be agreed between the Parties specific to the Services.
In the event of conflict between the terms/provisions of this Terms of Service and the respective Service Order (including any exhibits or attachments thereto), the terms of the Service Order shall prevail, but only as regard to that respective Service Order. In case the Services and the Company Platform are being integrated with any third-party platforms or software by you including but not limited to any social media platforms/interactive platforms then such integration shall be subject to terms and conditions of such third-party platforms. In such case the Company’s liability shall only be restricted to integration of its Services and the Company Platform and the Company shall not be liable in case such third party platform restricts such integration or adversely affects the performance, uptime and efficiency of the Company Platform and Services. Further, it shall be your liability and responsibility to comply with the terms and conditions of all such third-party platforms.
Grant Of License, Restrictions And Limitations
Grant of license by the Company
Subject to your continuing compliance with the terms and conditions of this Terms of Service and the Service Order throughout the Term, the Company hereby grants you, a limited, non-exclusive, non-transferrable, non-sublicensable, non-assignable, revocable and royalty free license to use and access the Company Platform for the limited purpose of availing the Services.
Grant of license of the Customer API(s) when the contracting entity in the Service Order is not Rezo.ai
Subject to Company’s compliance with the terms and conditions of this Terms of Service and the Service Order, you grant the Company a limited, non-exclusive, non-transferrable, , non-assignable and royalty free license to use Customer API(s) for the purpose of providing Services to you including but not limited to for the purpose of integration of the Company’s Platform to the Customer Platform, to receive Customer Data and End User Data (collectively referred to as “Data”) from the Customer Platform, etc. You hereby explicitly acknowledge and agree that the license granted to the Company to access and use the Customer API(s) also entitles the Company to sub-license the Customer API(s) to Rezo for accessing and using the Customer API(s) for the limited purpose of providing Services to you including but not limited to for the purpose of integration of the Company’s Platform to the Customer Platform and to receive the Data. Please note that at all times during the Term of the Service Order, the Company shall solely be responsible and liable under this ToS, including for any actions and inactions of Rezo.
You along with the Company shall implement such processes whereby the Customer API interacts with the Company Platform for the purposes of providing Services to you. You shall also design and implement necessary features to ensure the Implementation, more particularly detailed under the Service Order.
Grant of license of the Customer API(s) when the contracting entity in the Service Order is Rezo.ai
Subject to Rezo compliance with the terms and conditions of this Terms of Service and the Service Order, you grant Rezo a limited, non-exclusive, non-transferrable, non-assignable, non-sublicensable and royalty free license to use Customer API(s) for the purpose of providing Services to you including but not limited to for the purpose of integration of the Company’s Platform to the Customer Platform, to receive Data from the Customer Platform, etc.
You along with Rezo shall implement such processes whereby the Customer API interacts with the Company Platform for the purposes of providing Services to you. You shall also design and implement necessary features to ensure the Implementation, more particularly detailed under the Service Order.
Restrictions and Limitation in relation to License
Your use of the Company Platform as contemplated under this Terms of Service and the Service Order shall be subject to the following conditions:
- You will not copy, use or re-use any part of the Company Platform in a manner that is outside the scope of the license granted under this Terms of Service. You shall not:
- attempt to copy, duplicate, modify, create derivative works from or distribute, sublicense, assign, publish, transfer or otherwise make the Company Platform or the Services available to any third party, all or any portion of the Company Platform except as may be allowed by any Applicable Law which is incapable of exclusion by agreement between the Parties;
- copy, modify or create derivative works or improvements of the Company Platforms;
- reverse engineer, disassemble, decompile, decode, adapt or otherwise attempt to derive or gain access to the source or object code of the Company Platform or, in whole or in part;
- bypass or breach any security device or protection used by the Company to protect the Company’s Platform or access or use the dashboard of the Company Platform other than by an authorized account through the use of valid Access Credentials;
- transfer, temporarily or permanently, any of its rights under this Terms of Service;
- sub-license, license, sell, rent loan, give or otherwise distribute all or any part of the Company Platform and/ or the Services to any third party including your affiliates;
- use the Company Platform in any manner that does or could potentially undermine the security of the Company Platform and the Services;
- use the Company Platform and the Services in a manner that disparages or may be perceived to cause any reputational harm to the Company or is defamatory, libelous, obscene, hateful or which may qualify as sedition or otherwise offensive;
- use the Company Platform and/or the Services for the purpose of distributing unsolicited commercial communications, advertisements, promotions or messages.
- You shall use reasonable endeavors to prevent any unauthorized access to, or use of, the Platform and notify the Company promptly of any such unauthorized access or use.