Unlock Insights from Every Interaction
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Impact You Can Measure
23
%
Increase in Agent Productivity
17
%
Drop in
AHT
25
%
Boost in
CLTV
62
%
Overhead Reduction
55
%
Boost in
Uncovering VoC
40
%
Gain Business Insights
Product Features
Accurate Speech-to-Text (STT)
Auto-Tagging
SOP Audits
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Analyze Customer Conversations to Gain In-depth Insights
Our advanced STT capabilities ensure precise conversion of agent-customer conversations into text, making it easier for you to analyze and understand the context of each interaction, and hence allowing you to enhance products and services based on call center efficiency metrics.
Understand Customer Preferences with Automated Tagging
With automated tagging, you can categorize conversations based on predefined criteria, empowering you to effortlessly track relevant topics, identify trends, and gain actionable insights on consumer decision journey.
Optimize your CX Performance with Strategic Decision Making
Our SOP-driven audits enable you to evaluate agent's adherence to standard operating procedures, ensuring consistency and compliance. This allows you to proactively identify improvement areas and provide targeted coaching to enhance agent performance with customer journey analytics data.
Discover
Agentic AI
Unlock the Power of Customer Interactions with Agentic AI
Gain a unified view of your customer experience through our intuitive and insightful team performance dashboard. See the power of Agentic AI in action.
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