Livguard Optimized its Contact Center Efficiency by 3.46x using Engage AI Intelligent Virtual Assistants
Rezo’s Engage AI automates customer service with AI-powered Intelligent Virtual Assistants that can handle personalised customer interactions across all channels.
85%
Customer Queries Automated
20%
Leads Generation by Virtual Assistants
22.4%
Boost in Customer Satisfaction
37.6%
Reduced Total Cost of Ownership
20%
Leads Generation by Virtual Assistants
85%
Customer Queries Automated
22.4%
Boost in Customer Satisfaction
37.6%
Reduced Total Cost of Ownership
Trusted by Brands Across Industries
Livguard's Contact Center Transformation with Engage AI
PROBLEM
Livguard struggled with high operational costs, inefficient contact centers, deprived customer experience and slow service resolution for customer interactions taking place across its 22,000+ dealer network.
SOLUTION
Rezo’s Engage AI Voicebots automated inbound queries, achieving scalability at better unit economics which improved efficiency and reduced costs.
Key implementations:
✔ AI-powered complaint registration & status tracking
✔ New product information & AMC upsells
✔ Seamless AI to human agent handover (for complex queries)
Read the full Livguard Success Story →Key implementations:
✔ AI-powered complaint registration & status tracking
✔ New product information & AMC upsells
✔ Seamless AI to human agent handover (for complex queries)
Product Features
Measurable Impact, Real Results
85%
Customer Queries Automated
20%
Leads Generation by Virtual Assistants
22.4%
Boost in Customer Satisfaction
37.6%
Reduced Total Cost of Ownership
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Omnichannel Interactions
Deliver a seamless customer experience across voice calls, messaging apps, emails, and social media ensuring consistency and efficiency. With Engage AI, interactions stay synced across platforms, reducing friction and improving engagement.
Multilingual Capabilities
Enhance customer satisfaction by enabling AI-powered interactions in 20+ languages. Engage AI ensures that language is never a barrier, allowing businesses to provide personalized and localized customer support at scale.
Real-time Interaction Transfer
Eliminate unnecessary delays and call backs by routing customer queries to the right agent or department in real time. Engage AI’s intelligent call transfers improve first-call resolution, reduce drop rates, and enhance overall contact center efficiency.
Adaptive Conversation Flow
Engage AI dynamically adjusts conversation flows based on customer responses and intent, ensuring more relevant and meaningful interactions. This AI-driven adaptability improves user experience and significantly increases conversion rates.
Smart Contact Strategy
Reach the right customer at the right time through the most effective channel. Engage AI leverages historical customer data and behavioral insights to optimize engagement strategies, leading to higher response rates and improved conversions.
Omnichannel Interactions
Deliver a seamless customer experience across voice calls, messaging apps, emails, and social media ensuring consistency and efficiency. With Engage AI, interactions stay synced across platforms, reducing friction and improving engagement.
"Spinny boosted their Conversion Rate by 18%"
Rezo's solution provided us with invaluable insights into customer behavior, enabling us to refine our sales processes, proactively address concerns, and achieve remarkable improvements in Conversion Rates.
Rajat Singh
General Manager, Central Sales
General Manager, Central Sales
100%
Call Monitoring
and Auditing
and Auditing
22%
Increase in
Customer Satisfaction
Customer Satisfaction
9.44%
Hot Leads Conversion
Rate with Rezo
Rate with Rezo
"Maruti Suzuki Reduced their Operational Costs by 60%"
Rezo has enabled us to digitize conversations with our customers. We have a lot of customers and we are trying to give a standard experience and automate a lot of these customer conversations. Rezo has made this possible for us and it is going quite well.
Noritaka Wakuda
Managing Director, Suzuki Digital Pvt. Ltd.
Managing Director, Suzuki Digital Pvt. Ltd.
8500
Leads Generated
per Day
per Day
6 Lakhs
Appointments Booked
per Month
per Month
75%
Reduction in
Agent Workload
Agent Workload
Increase Efficiency with EngageAI
Maximize customer engagement, automate interactions, and optimize agent performance. See the power of AI in action.
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