February 27, 2023

How Conversational Banking is Reimagining the Customer Engagement

How Conversational AI and automation are enabling banks to meet rising customer expectations and providing intelligent analytics and real-time insights for data-driven decision-making.

Table of Contents:

Chapter 1

Conversational Banking for a better customer journey

  • How is conversational AI helping banking and financial services?

Chapter 2

Current Challenges in the Banking Industry

Chapter 3

Key business metrics impacted by Conversational Banking

  • Higher efficiency
  • Higher customer lifetime value
  • Higher number of reach-outs
  • Higher sales conversion

Chapter 4

Leveraging Omnichannel Rezo Bots for smart and automated engagement with clients

  • Faster query resolution by Automating responses for general queries
  • 24*7 availability
  • Agent handover only in cases of complex queries
  • Conversation analytics enabling personalised experience

Chapter 5

Outcomes achieved for enterprises using Conversational AI

  • Frictionless customer onboarding
  • Automated EMI Reminders resulting in timely payment collection
  • Revenue Boosting through Outbound Sales Outreach
  • Enach mandate registration for auto-debits
  • Customer analytics and agent analytics

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