How Conversational Banking is Reimagining the Customer Engagement

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How Conversational AI and automation are enabling banks to meet rising customer expectations and providing intelligent analytics and real-time insights for data-driven decision-making.

Table of Contents:

Chapter 1

Conversational Banking for a better customer journey

• How is conversational AI helping banking and financial services?

Chapter 2

Current Challenges in the Banking Industry

Chapter 3

Key business metrics impacted by Conversational Banking

• Higher efficiency
• Higher customer lifetime value
• Higher number of reach-outs
• Higher sales conversion

Chapter 4

Leveraging Omnichannel Rezo Bots for smart and automated engagement with clients

• Faster query resolution by Automating responses for general queries
• 24*7 availability
• Agent handover only in cases of complex queries
• Conversation analytics enabling personalised experience

Chapter 5

Outcomes achieved for enterprises using Conversational AI

• Frictionless customer onboarding
• Automated EMI Reminders resulting in timely payment collection
• Revenue Boosting through Outbound Sales Outreach
• Enach mandate registration for auto-debits
• Customer analytics and agent analytics

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