July 31, 2022

State Of The Customer Support Industry

A unique customer experience is an essential component of any successful organization. In today’s world of hyper-competition and automation, the importance of customer experience in the service business is getting a lot of traction. The customer service business, on the other hand, has been in chaos for a long time. Despite the fact that it is a necessary role for any company, not everyone enjoys working in this industry. Unsatisfied customers and agents have a retention rate of 40-50%, and businesses are grumbling about the growing cost of running a contact center. Despite the fact that the three problems appear to be independent, the root cause is the same: inefficient operations.

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