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Latest Blogs

Contact Center Automation
March 18, 2025
10 Key Contact Center Metrics and KPIs to Improve Performance
Track the right metrics to transform your call center! From CSAT to AHT, discover how to optimize performance, enhance customer satisfaction, and drive ROI.
Sarthak Ladhani
7 minutes
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Contact Center Automation
March 17, 2025
Omnichannel Contact Centre | 2025 Ultimate Guide
Explore how Omnichannel Contact Centers leverage AI-driven integration to boost efficiency, enhance customer experience, and drive business growth in 2025.
Rezo
9 Minutes
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Contact Center Automation
March 12, 2025
Types of Chatbots: Find the Best Virtual Assistant for your Business
This article explores the different types of chatbots, based on functionality and communication style, to help businesses understand their capabilities and limitations. It also draws into insights for selecting the right chatbot for your business.
Rezo
10 min to Read
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Contact Center Automation
March 5, 2025
The Rise of AI in Call Centers
Discover how AI enhances customer experience in call centers with smart solutions. Learn practical strategies to elevate your support team’s performance.
Rezo
5 minutes
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Artificial Intelligence
February 17, 2025
AI in Customer Support: Enterprise Guide to Leveraging AI in 2025
The what, why and how of leveraging AI in customer support. Learn about how to integrate Artificial Intelligence in your customer support processes, the benefits and the industry trends.
Rezo
4 minutes
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Contact Center Automation
January 31, 2025
What is Call Center Analytics and How to Analyse Calls?
Unlock the Power of Call Center Analytics Turn every call into actionable insights! Learn how AI-driven analytics can enhance customer experience, optimize operations, boost agent productivity, and drive smarter decisions.
Rezo
7 minutes
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Contact Center Automation
January 30, 2025
Call Center CRM Software: The Complete Guide to Finding Your Ideal CRM Solution
This blog post highlights the growing importance of call center CRM software in delivering personalized, efficient customer service, while improving agent productivity and providing valuable insights for business growth.
Sarthak Ladhani
7 minutes
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Generative AI
December 31, 2024
AI in India: Why Startups Getting Global Attention | Report
Explore how Generative AI is transforming industries worldwide, with India rising as a key player. Discover the factors driving India's AI growth, from its strong tech ecosystem to high adoption rates and government support.
Rezo
5 minutes
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Customer Experience
December 26, 2024
10 Effective Ways to Improve Customer Experience
Stop Losing Customers: 10 Proven Strategies to Transform Your Customer Experience. Learn actionable techniques to understand your customers better, create seamless journeys, and build brand loyalty that drives sales.
Rezo
7 minutes
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Customer Experience
December 17, 2024
The Omnichannel Customer Experience: A Customer-Centric Approach
Explore the evolution of customer service and the impact of omnichannel strategies. Discover how AI can optimize your contact centers for a seamless customer journey.
Rezo
8 minutes
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Contact Center Automation
December 2, 2024
Complete Guide to Contact Center Automation
Contact center automation can significantly enhance your operational efficiency, improve customer experience, bring your wait times to a literal zero and what not.
Rezo
12 Minutes
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Artificial Intelligence
October 30, 2024
How Responsible AI is Shaping the Future of Ethical Technology
Explore the importance of Responsible AI, its principles, benefits, challenges, and how it ensures ethical AI development.
Rezo
4 Minutes
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Conversational AI Blogs

Conversational AI
June 13, 2023
Why Conversational AI in Banking is the Future: A CXO’s Guide
AI in banking: The Covid-19 epidemic has increased the tendency of people using a smartphone app
Manish Gupta
10 min to Read
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Conversational AI
March 29, 2023
Make your Contact Strategies Smart with Rezo’s Conversational AI Solutions
Nowadays, many companies are switching to modern contact centers enabling AI-bots for lead...
Rezo
4 min to Read
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Conversational AI
March 26, 2023
Boost your Marketing Game with Conversational AI in a Post-Cookies World
Google has announced that it will phase out the usage of third-party cookies in Chrome by the end of 2024...
Rezo
8 min to Read
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Conversational AI
March 23, 2023
Top Conversational AI Trends in 2023
If we say AI is the future, that is undoubtedly not an understatement. AI is making digital life easier...
Rezo
6 min to Read
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Conversational AI
March 2, 2023
What are Chatbots: Benefits, Use Cases, How does Chatbot Work
AI powered Chatbots are the future of customer support services. From small to big, every organisation...
Rezo
8 min to Read
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Conversational AI
February 13, 2023
How Conversational AI is Helping Brands in B2B Marketplace
Conversational AI is one of the breakthrough advancements of Artificial Intelligence, especially for B2B...
Rezo
9 min to Read
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Data Analytics Blogs

Data Analytics
May 21, 2024
A Comprehensive Guide to Data-Driven Decision-Making
Explore the importance of data-driven decision-making in contact centers, where insights from customer interactions can revolutionize the way you approach service and efficiency.
Rezo
5 Minutes
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Data Analytics
July 20, 2023
What is CSAT, How to Measure and Improve It
Have you ever wondered, while buying a certain thing you always recall a certain brand. This happens...
Rezo
8 min to Read
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Data Analytics
June 22, 2023
5 Key Features of Rezo’s Conversational AI and Analytics Platform
Conversational AI and analytics platforms have become increasingly popular tools for the banking sector...
Rezo
10 min to Read
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Data Analytics
June 19, 2023
Get Ahead of the Competition with Rezo.ai’s Predictive Analytics for Banking
In today’s fast-paced and competitive banking industry, banks are always looking for ways to stay ahead...
Sarthak Ladhani
6 min to Read
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Generative AI Blogs

Generative AI
December 31, 2024
AI in India: Why Startups Getting Global Attention | Report
Explore how Generative AI is transforming industries worldwide, with India rising as a key player. Discover the factors driving India's AI growth, from its strong tech ecosystem to high adoption rates and government support.
Rezo
5 minutes
Read More
Generative AI
September 9, 2024
A to Z Glossary: Simplifying the Complex World of Artificial Intelligence
Navigating AI, ML, and automation can feel like a foreign language. Our AI glossary simplifies key terms, making these concepts easy to understand.
Rezo
10 Minutes
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Generative AI
October 12, 2023
What is Generative AI and How it Works?
Generative AI is one of the most cutting-edge and beneficial discoveries in artificial intelligence...
Rezo
6 min to Read
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Generative AI
September 8, 2023
Explore What is the Difference Between Generative AI and Predictive AI
Generative AI and Predictive AI are two subfields of Artificial intelligence that help businesses
Rezo
8 mn to Read
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Generative AI
August 31, 2023
40+ Generative AI Use Cases
Generative AI is one of the most valuable advancements in artificial intelligence. As per a report by...
Rezo
8 min to Read
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Generative AI
August 18, 2023
Language Model in Artificial Intelligence
Language model in artificial intelligence is one of the groundbreaking advancements in AI technology...
Rezo
6 min to Read
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