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Latest Blogs

Agentic AI
November 13, 2025
Predictive Customer Support: How Agentic AI Is Revolutionizing CX Automation
Predictive Customer Support is the next big trend. In this blog, CX leaders can learn how to implement it effectively and discover its benefits for their organizations.
Rezo
7 minutes
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Contact Center Automation
November 7, 2025
Multilingual Customer Support: The Complete Guide for Global CX Leaders 
Learn how multilingual customer support boosts retention, scales globally, and delivers ROI for enterprise CX teams
Rezo
6 minutes
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Customer Service
October 31, 2025
Top 5 CX Automation Platforms in 2025
Discover the benefits of CX Automation and the top CX Automation platforms for CX leaders in this blog.
Rezo
5 minutes
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Agentic AI
October 27, 2025
Agentic AI Customer Journey Automation
Discover how Agentic AI transforms customer journey automation beyond traditional tools.
Rezo
8 Minutes
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Contact Center Automation
October 23, 2025
14 Call Center Challenges and How to Solve Them?
Call centers face numerous challenges. In this blog, we discuss the most prominent ones and effective solutions for addressing them.
Rezo
9 minutes
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Contact Center Automation
October 20, 2025
10 Strategies to improve Average Handle Time (AHT) in Contact Centers
Learn how to reduce Average Handle Time (AHT) without compromising customer satisfaction in this blog.
Rezo
8 Minutes
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Artificial Intelligence
September 30, 2025
6 Types of AI Agents for your Business
Artificial intelligence (AI) has grown fast over the years, giving rise to a diverse array of intelligent agents
Rezo
10 Minutes
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Agentic AI
September 26, 2025
How Agentic AI Improves Cost Efficiency for CX Leaders in 2025?
Agentic AI integration in CX has led to significant cost efficiencies. In this blog, we discuss in detail how AI has helped reduce CX costs.
Rezo
9 minutes
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Agentic AI
September 23, 2025
Agentic AI for Customer Service
Agentic AI-a new class of intelligent, autonomous systems designed to transform customer service from fragmented and reactive to unified and proactive. Read on to learn what's possible with Agentic AI in customer service.
Rezo
7 minutes
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Agentic AI
September 11, 2025
Agentic AI Voice Agents: Transforming Customer Engagement
Learn how Agentic AI Voice Agents drive higher CSAT for enterprises through personalization, real-time support, and human like responses.
Rezo
9 minutes
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Agentic AI
August 26, 2025
Agentic AI for Contact Center: Next-Gen AI Agents for Customer Support
Learn how Agentic AI transforms contact centers with real workflows, implementation strategies, and ROI insights.
Rezo
15 minutes
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Agentic AI
August 18, 2025
Agentic AI for Lead Qualification: Growth Leader Playbook 2025
Understand how Agentic AI qualification identifies true buying signals, processes complex buyer journeys, and delivers qualified prospects that actually convert.
Rezo
8 Minutes
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Conversational AI Blogs

Conversational AI
June 13, 2023
Why Conversational AI in Banking is the Future: A CXO’s Guide
AI in banking: The Covid-19 epidemic has increased the tendency of people using a smartphone app
Manish Gupta
10 min to Read
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Conversational AI
March 29, 2023
Make your Contact Strategies Smart with Rezo’s Conversational AI Solutions
Nowadays, many companies are switching to modern contact centers enabling AI-bots for lead...
Rezo
4 min to Read
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Conversational AI
March 26, 2023
Boost your Marketing Game with Conversational AI in a Post-Cookies World
Google has announced that it will phase out the usage of third-party cookies in Chrome by the end of 2024...
Rezo
8 min to Read
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Conversational AI
March 23, 2023
Top Conversational AI Trends in 2023
If we say AI is the future, that is undoubtedly not an understatement. AI is making digital life easier...
Rezo
6 min to Read
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Conversational AI
March 2, 2023
What are Chatbots: Benefits, Use Cases, How does Chatbot Work
AI powered Chatbots are the future of customer support services. From small to big, every organisation...
Rezo
8 min to Read
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Conversational AI
February 13, 2023
How Conversational AI is Helping Brands in B2B Marketplace
Conversational AI is one of the breakthrough advancements of Artificial Intelligence, especially for B2B...
Rezo
9 min to Read
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Data Analytics Blogs

Data Analytics
May 21, 2024
A Comprehensive Guide to Data-Driven Decision-Making
Explore the importance of data-driven decision-making in contact centers, where insights from customer interactions can revolutionize the way you approach service and efficiency.
Rezo
5 Minutes
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Data Analytics
July 20, 2023
What is CSAT, How to Measure and Improve It
Have you ever wondered, while buying a certain thing you always recall a certain brand. This happens...
Rezo
8 min to Read
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Data Analytics
June 22, 2023
5 Key Features of Rezo’s Conversational AI and Analytics Platform
Conversational AI and analytics platforms have become increasingly popular tools for the banking sector...
Rezo
10 min to Read
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Data Analytics
June 19, 2023
Get Ahead of the Competition with Rezo.ai’s Predictive Analytics for Banking
In today’s fast-paced and competitive banking industry, banks are always looking for ways to stay ahead...
Sarthak Ladhani
6 min to Read
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Generative AI Blogs

Generative AI
December 31, 2024
AI in India: Why Startups Getting Global Attention | Report
Explore how Generative AI is transforming industries worldwide, with India rising as a key player. Discover the factors driving India's AI growth, from its strong tech ecosystem to high adoption rates and government support.
Rezo
5 minutes
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Generative AI
September 9, 2024
A to Z Glossary: Simplifying the Complex World of Artificial Intelligence
Navigating AI, ML, and automation can feel like a foreign language. Our AI glossary simplifies key terms, making these concepts easy to understand.
Rezo
10 Minutes
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Generative AI
October 12, 2023
What is Generative AI and How it Works?
Generative AI is one of the most cutting-edge and beneficial discoveries in artificial intelligence...
Rezo
6 min to Read
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Generative AI
September 8, 2023
Explore What is the Difference Between Generative AI and Predictive AI
Generative AI and Predictive AI are two subfields of Artificial intelligence that help businesses
Rezo
8 mn to Read
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Generative AI
August 31, 2023
40+ Generative AI Use Cases
Generative AI is one of the most valuable advancements in artificial intelligence. As per a report by...
Rezo
8 min to Read
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Generative AI
August 18, 2023
Language Model in Artificial Intelligence
Language model in artificial intelligence is one of the groundbreaking advancements in AI technology...
Rezo
6 min to Read
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