LP - Agentic AI CX Analytics

Spinny Boosted its Conversion Rate by 18% using Agentic AI CX Analytics

Rezo’s Agentic AI Platform automates contact center quality assurance with AI powered agent scoring and voice of customer analytics that drive data-driven business decision making.

100%

Call Monitoring and Auditing

18%

Boost in Conversion Rate

22.4%

Boost in Customer Satisfaction

38.6%

Reduction in Average Handle Time

100%

Customer Interactions Monitoring & Auditing

18%

Boost in
Conversion Rate

22.4%

Boost in Customer Satisfaction

38.6%

Reduction in Average Handling Time

Thank You!!

A member of our team will contact you shortly. In the meantime, we invite you to explore the problems we solve, learn more about our products, and review our industry case studies.

Trusted by Brands Across Industries

Spinny's Enhanced Audit Process Efficiency with Agentic AI

PROBLEM

With 71+ Car Hubs across geographies, Spinny encountered significant difficulties in deriving business-critical insights to understand why potential customers decided against purchasing a car after taking a test drive

SOLUTION

Rezo’s Agentic AI Platform helped Spinny observe, evaluate and derive insights from customer Interactions at scale with:

Key implementations:
✔ AI-driven customer dissatisfaction reasons segmentation
✔ Customer sentiment and lead score analytics
✔ Detailed agent and call center performance analytics with AI-insights
‍

Read the full Spinny Success Story →

Our Agentic AI Suite

Automate Interactions with Agentic AI Agents

Autonomous AI agents that seamlessly execute your customer engagement workflows across every channel, in any language, tailored to your objectives.

Multilingual and Language Adaptive

Smart Contact Strategy

Predictive Dialer

RPA and OCR Capability

Agentic AI Insights for your Customer Engagement

Actionable insights and continuous feedback from every interaction, ensuring your CX objectives are met with measurable quality and compliance.

Agent Performance Analytics

Customer VoC Insights

Agent Training Need Assessment

Call Quality Monitoring

Real-time Agentic AI Assistance

Empower your agents with instant, intelligent support, guiding them through complex cases and helping you achieve every CX goal, faster.

Intelligent Real Time Support

Proactive Next Best Action Suggestions

Seamless Integration with Existing Systems

Automatic Knowledge Surfacing

Agentic AI CX Analytics Capabilities

Customer Insights

Get a 360° view of your customer experience. Agentic AI tracks customer sentiments, decodes the voice of the customer, and delivers actionable insights to help you identify trends, pain points, and growth opportunities. Use this intelligence to fine-tune your service strategy and consistently exceed customer expectations.

Interaction Insights

Transform every customer conversation into a performance improvement opportunity. With AI-powered agent scoring, automated QA, and detailed analytics, Agentic AI uncovers gaps, streamlines agent training, and ensures your team consistently delivers high-quality interactions at scale.

Agent Insights

Elevate agent productivity and compliance with AI-driven support. From real-time call monitoring and speech-to-text transcription to smart tagging and trend detection, Agentic AI helps your teams take the right action, every time, ensuring every conversation drives value.

Customer Insights

Get a 360° view of your customer experience. Agentic AI tracks customer sentiments, decodes the voice of the customer, and delivers actionable insights to help you identify trends, pain points, and growth opportunities. Use this intelligence to fine-tune your service strategy and consistently exceed customer expectations.

Livguard Reduced TCO by 37.6%

"We are thrilled to announce the successful automation of our voice bot call center! Rezo's efforts have not only streamlined our operations but also significantly enhanced customer experience and efficiency."

Suresh Chand
Sr. Vice President Service

66%

Automation of
Inbound Interactions

22.4%

CSAT Boost due to
24*7 Serviceability

38.6%

Reduction in
Average Handle Time

"Maruti Suzuki Reduced their Operational Costs by 60%"

Rezo has enabled us to digitize conversations with our customers. We have a lot of customers and we are trying to give a standard experience and automate a lot of these customer conversations. Rezo has made this possible for us and it is going quite well.

Noritaka Wakuda
Managing Director, Suzuki Digital Pvt. Ltd.

8500

Leads Generated
per Day

6 Lakhs

Appointments Booked
per Month

75%

Reduction in
Agent Workload