Rezo’s Agentic AI Platform automates customer service with AI-powered Intelligent Virtual Assistants that can handle personalised customer interactions across all channels.
85%
Customer Queries Automated
20%
Leads Generation by Virtual Assistants
22.4%
Boost in Customer Satisfaction
37.6%
Reduced Total Cost of Ownership
20%
Leads Generation by Virtual Assistants
85%
Customer Queries Automated
22.4%
Boost in Customer Satisfaction
37.6%
Reduced Total Cost of Ownership
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Trusted by Brands Across Industries
Livguard's Contact Center Transformation with Agentic AI
PROBLEM
Livguard struggled with high operational costs, inefficient contact centers, deprived customer experience and slow service resolution for customer interactions taking place across its 22,000+ dealer network.
SOLUTION
Rezo’s Agentic AI platform automated inbound queries, achieving scalability at better unit economics which improved efficiency and reduced costs.
Key implementations:
✔ AI-powered complaint registration & status tracking
✔ New product information & AMC upsells
✔ Seamless AI to human agent handover (for complex queries)
Read the full Livguard Success Story →Key implementations:
✔ AI-powered complaint registration & status tracking
✔ New product information & AMC upsells
✔ Seamless AI to human agent handover (for complex queries)
Our Agentic AI Suite
Automate Interactions with Agentic AI Agents
Autonomous AI agents that seamlessly execute your customer engagement workflows across every channel, in any language, tailored to your objectives.
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Multilingual and Language Adaptive
Smart Contact Strategy
Predictive Dialer
RPA and OCR Capability
Agentic AI Insights for your Customer Engagement
Actionable insights and continuous feedback from every interaction, ensuring your CX objectives are met with measurable quality and compliance.
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Agent Performance Analytics
Customer VoC Insights
Agent Training Need Assessment
Call Quality Monitoring
Real-time Agentic AI Assistance
Empower your agents with instant, intelligent support, guiding them through complex cases and helping you achieve every CX goal, faster.
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Intelligent Real Time Support
Proactive Next Best Action Suggestions
Seamless Integration with Existing Systems
Automatic Knowledge Surfacing
Agentic AI Real Time Assistance Capabilities
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Omnichannel Interactions
Deliver a seamless customer experience across voice calls, messaging apps, emails, and social media ensuring consistency and efficiency. With Agentic AI, interactions stay synced across platforms, reducing friction and improving engagement.
Multilingual Capabilities
Enhance customer satisfaction by enabling AI-powered interactions in 20+ languages. Agentic AI ensures that language is never a barrier, allowing businesses to provide personalized and localized customer support at scale.
Real-time Interaction Transfer
Eliminate unnecessary delays and call backs by routing customer queries to the right agent or department in real time. Agentic AI’s intelligent call transfers improve first-call resolution, reduce drop rates, and enhance overall contact center efficiency.
Adaptive Conversation Flow
Agentic AI dynamically adjusts conversation flows based on customer responses and intent, ensuring more relevant and meaningful interactions. This AI-driven adaptability improves user experience and significantly increases conversion rates.
Smart Contact Strategy
Reach the right customer at the right time through the most effective channel. Agentic AI leverages historical customer data and behavioral insights to optimize engagement strategies, leading to higher response rates and improved conversions.
Omnichannel Interactions
Deliver a seamless customer experience across voice calls, messaging apps, emails, and social media ensuring consistency and efficiency. With Agentic AI, interactions stay synced across platforms, reducing friction and improving engagement.
Measurable Impact, Real Results
85%
Customer Queries Automated
20%
Leads Generation by Virtual Assistants
22.4%
Boost in Customer Satisfaction
37.6%
Reduced Total Cost of Ownership
"Spinny boosted their Conversion Rate by 18%"
Rezo's solution provided us with invaluable insights into customer behavior, enabling us to refine our sales processes, proactively address concerns, and achieve remarkable improvements in Conversion Rates.
Rajat Singh
General Manager, Central Sales
General Manager, Central Sales
100%
Call Monitoring
and Auditing
and Auditing
22%
Increase in
Customer Satisfaction
Customer Satisfaction
9.44%
Hot Leads Conversion
Rate with Rezo
Rate with Rezo
"Maruti Suzuki Reduced their Operational Costs by 60%"
Rezo has enabled us to digitize conversations with our customers. We have a lot of customers and we are trying to give a standard experience and automate a lot of these customer conversations. Rezo has made this possible for us and it is going quite well.
Noritaka Wakuda
Managing Director, Suzuki Digital Pvt. Ltd.
Managing Director, Suzuki Digital Pvt. Ltd.
8500
Leads Generated
per Day
per Day
6 Lakhs
Appointments Booked
per Month
per Month
75%
Reduction in
Agent Workload
Agent Workload
