Rezo’s Agentic AI platform automates customer experience with its AI-powered Intelligent Voice Agents that deliver seamless and personalized customer interactions across all channels.
6 Lakhs
Appointments Booked per Month
75%
Reduction in Human Agent Workload
8500
Leads Generated per Day
47%
Feedback Collection Rate
20%
Leads Generation by Virtual Assistants
85%
Customer Queries Automated
22.4%
Boost in Customer Satisfaction
37.6%
Reduced Total Cost of Ownership
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Trusted by Brands Across Industries
Maruti Suzuki's Contact Center Transformation
PROBLEM
With close to 90 Lakh customers, Maruti Suzuki faced a pressing challenge of leakage of service revenue worth 9.5 years at OEM’s organized service centers.
SOLUTION
To bridge the 9.5 years’ worth gap of missed revenue, Rezo.ai deployed a comprehensive engagement framework to automate existing processes. It reengineered the entire customer engagement architecture for following processes:
✔ Inbound Enquiries
✔ Customized Offer Rollouts
✔ Service Bookings
✔ Extended Warranty Upselling
✔ Car Upgrade Reach-outs
✔ Post Service Feedback Collection
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✔ Inbound Enquiries
✔ Customized Offer Rollouts
✔ Service Bookings
✔ Extended Warranty Upselling
✔ Car Upgrade Reach-outs
✔ Post Service Feedback Collection
Our Agentic AI Suite
Automate Interactions with Agentic AI Agents
Autonomous AI agents that seamlessly execute your customer engagement workflows across every channel, in any language, tailored to your objectives.
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Multilingual and Language Adaptive
Smart Contact Strategy
Predictive Dialer
RPA and OCR Capability
Agentic AI Insights for your Customer Engagement
Actionable insights and continuous feedback from every interaction, ensuring your CX objectives are met with measurable quality and compliance.
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Agent Performance Analytics
Customer VoC Insights
Agent Training Need Assessment
Call Quality Monitoring
Real-time Agentic AI Assistance
Empower your agents with instant, intelligent support, guiding them through complex cases and helping you achieve every CX goal, faster.
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Intelligent Real Time Support
Proactive Next Best Action Suggestions
Seamless Integration with Existing Systems
Automatic Knowledge Surfacing
Agentic AI Engagement Automation Capabilities
Measurable Impact, Real Results
85%
Customer Queries Automated
20%
Leads Generation by Virtual Assistants
22.4%
Boost in Customer Satisfaction
37.6%
Reduced Total Cost of Ownership
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Omnichannel Interactions
Deliver a seamless customer experience across voice calls, messaging apps, emails, and social media ensuring consistency and efficiency. With Agentic AI, interactions stay synced across platforms, reducing friction and improving engagement.
Multilingual Capabilities
Enhance customer satisfaction by enabling AI-powered interactions in 20+ languages. Agentic AI ensures that language is never a barrier, allowing businesses to provide personalized and localized customer support at scale.
Real-time Interaction Transfer
Eliminate unnecessary delays and call backs by routing customer queries to the right agent or department in real time. Agentic AI’s intelligent call transfers improve first-call resolution, reduce drop rates, and enhance overall contact center efficiency.
Adaptive Conversation Flow
Agentic AI dynamically adjusts conversation flows based on customer responses and intent, ensuring more relevant and meaningful interactions. This AI-driven adaptability improves user experience and significantly increases conversion rates.
Smart Contact Strategy
Reach the right customer at the right time through the most effective channel. Agentic AI leverages historical customer data and behavioral insights to optimize engagement strategies, leading to higher response rates and improved conversions.
Omnichannel Interactions
Deliver a seamless customer experience across voice calls, messaging apps, emails, and social media ensuring consistency and efficiency. With Agentic AI, interactions stay synced across platforms, reducing friction and improving engagement.
Spinny boosted their Conversion Rate by 18%
"Rezo's solution provided us with invaluable insights into customer behavior, enabling us to refine our sales processes, proactively address concerns, and achieve remarkable improvements in Conversion Rates."
Rajat Singh
General Manager, Central Sales
General Manager, Central Sales
100%
Call Monitoring
and Auditing
and Auditing
22%
Increase in
Customer Satisfaction
Customer Satisfaction
9.44%
Hot Leads Conversion
Rate with Rezo
Rate with Rezo
Livguard Reduced TCO by 37.6%
"We are thrilled to announce the successful automation of our voice bot call center! Rezo's efforts have not only streamlined our operations but also significantly enhanced customer experience and efficiency."
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Suresh Chand
Sr. Vice President Service
Sr. Vice President Service
66%
Automation of
Inbound Interactions
Inbound Interactions
22.4%
CSAT Boost due to
24*7 Serviceability
24*7 Serviceability
38.6%
Reduction in
Average Handle Time
Average Handle Time
Increase your Contact Center Efficiency
Maximize customer engagement, automate interactions, and optimize agent performance. See the power of Agentic AI in action.
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