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Latest Blogs

Agentic AI
August 14, 2025
How Agentic AI Makes Scalability Effortless for CX Teams
Discover how Agentic AI implementation in Customer Experience processes and teams can solve for the scalability challenges that traditional automation fails to solve.
Rezo
7 Minutes
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Automobile
July 29, 2025
Voice-AI for Car Dealerships BDC: AI Lead Qualification in 2025
Discover why automotive BDCs are switching to Voice AI for lead qualification. See what traditional methods can't deliver in 2025 markets.
Rezo
11 Minutes
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Agentic AI
July 24, 2025
CX Leader's Guide to Agentic AI
All you need to know guide to how Agentic AI can change the landscape for enterprise customer experience. Read to learn about how Agentic AI can solve for CX challenges that AI otherwise failed to solve.
Rezo
5 minutes
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Agentic AI
July 8, 2025
Delivering Hyper-personalization at Scale with Agentic AI
Learn how Agentic AI enables hyper-personalization that anticipates customer needs before they do.
Rezo
9 minutes
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Agentic AI
June 16, 2025
Agentic AI: The New Frontier in Customer Experience Management in 2025
Discover how Agentic AI can help you solve your biggest CX challenges in 2025, achieve measurable ROI, and deliver the personalized experiences your customers demand.
Rezo
7 Minutes
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Contact Center Automation
June 6, 2025
Speech Analytics for Call Centers: Extracting ROI from Every Interaction
Get insights from every customer call. Speech analytics helps call centers to improve service, boost agent performance, and spot trends faster, all with AI-powered analysis.
Rezo
8 Minutes
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Contact Center Performance
May 27, 2025
10 Proven Strategies to Improve Contact Center Efficiency
Get the inside scoop: key metrics, common issues, and AI solutions to increase Call Center productivity, reduce costs, and improve customer satisfaction
Rezo
7 Minutes
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Customer Experience
May 23, 2025
Complete Guide to AI Customer Experience
Explore effective strategies for implementing and enhancing customer experience with AI. Read this article to know the what, why and how of AI powered customer experience.
Rezo
6 minutes
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Contact Center Automation
May 12, 2025
AI Voice Agents: What is it, How It Works, Applications
AI voice agents explained: how they work, key benefits, real-world uses, and steps to get started.
Rezo
8 Minutes
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Contact Center Automation
April 29, 2025
What is Call Center Quality Assurance and How to do it Right?
Learn about the importance of implementing Quality Assurance in Call Centers. This article also includes helpful tips and methods to conduct an effective QA.
Rezo
6 minutes
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Artificial Intelligence
April 11, 2025
Speech Recognition in Artificial Intelligence
Speech recognition working in artificial intelligence, its real-world applications and how it is transforming industries to understand and respond to human speech.
Rezo
9 minutes
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Customer Service
March 30, 2025
Customer Sentiment Analysis: Unlocking the Voice of the Customers
Customer sentiment analysis is a crucial tool for businesses to gauge and understand customer opinions, emotions, and attitudes towards their products, services, or brand.
Rezo
10 mins to Read
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Conversational AI Blogs

Conversational AI
June 13, 2023
Why Conversational AI in Banking is the Future: A CXO’s Guide
AI in banking: The Covid-19 epidemic has increased the tendency of people using a smartphone app
Manish Gupta
10 min to Read
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Conversational AI
March 29, 2023
Make your Contact Strategies Smart with Rezo’s Conversational AI Solutions
Nowadays, many companies are switching to modern contact centers enabling AI-bots for lead...
Rezo
4 min to Read
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Conversational AI
March 26, 2023
Boost your Marketing Game with Conversational AI in a Post-Cookies World
Google has announced that it will phase out the usage of third-party cookies in Chrome by the end of 2024...
Rezo
8 min to Read
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Conversational AI
March 23, 2023
Top Conversational AI Trends in 2023
If we say AI is the future, that is undoubtedly not an understatement. AI is making digital life easier...
Rezo
6 min to Read
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Conversational AI
March 2, 2023
What are Chatbots: Benefits, Use Cases, How does Chatbot Work
AI powered Chatbots are the future of customer support services. From small to big, every organisation...
Rezo
8 min to Read
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Conversational AI
February 13, 2023
How Conversational AI is Helping Brands in B2B Marketplace
Conversational AI is one of the breakthrough advancements of Artificial Intelligence, especially for B2B...
Rezo
9 min to Read
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Data Analytics Blogs

Data Analytics
May 21, 2024
A Comprehensive Guide to Data-Driven Decision-Making
Explore the importance of data-driven decision-making in contact centers, where insights from customer interactions can revolutionize the way you approach service and efficiency.
Rezo
5 Minutes
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Data Analytics
July 20, 2023
What is CSAT, How to Measure and Improve It
Have you ever wondered, while buying a certain thing you always recall a certain brand. This happens...
Rezo
8 min to Read
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Data Analytics
June 22, 2023
5 Key Features of Rezo’s Conversational AI and Analytics Platform
Conversational AI and analytics platforms have become increasingly popular tools for the banking sector...
Rezo
10 min to Read
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Data Analytics
June 19, 2023
Get Ahead of the Competition with Rezo.ai’s Predictive Analytics for Banking
In today’s fast-paced and competitive banking industry, banks are always looking for ways to stay ahead...
Sarthak Ladhani
6 min to Read
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Generative AI Blogs

Generative AI
December 31, 2024
AI in India: Why Startups Getting Global Attention | Report
Explore how Generative AI is transforming industries worldwide, with India rising as a key player. Discover the factors driving India's AI growth, from its strong tech ecosystem to high adoption rates and government support.
Rezo
5 minutes
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Generative AI
September 9, 2024
A to Z Glossary: Simplifying the Complex World of Artificial Intelligence
Navigating AI, ML, and automation can feel like a foreign language. Our AI glossary simplifies key terms, making these concepts easy to understand.
Rezo
10 Minutes
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Generative AI
October 12, 2023
What is Generative AI and How it Works?
Generative AI is one of the most cutting-edge and beneficial discoveries in artificial intelligence...
Rezo
6 min to Read
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Generative AI
September 8, 2023
Explore What is the Difference Between Generative AI and Predictive AI
Generative AI and Predictive AI are two subfields of Artificial intelligence that help businesses
Rezo
8 mn to Read
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Generative AI
August 31, 2023
40+ Generative AI Use Cases
Generative AI is one of the most valuable advancements in artificial intelligence. As per a report by...
Rezo
8 min to Read
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Generative AI
August 18, 2023
Language Model in Artificial Intelligence
Language model in artificial intelligence is one of the groundbreaking advancements in AI technology...
Rezo
6 min to Read
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